Out of Hours Emergencies
When the practice is closed, the out-of-hours service in Ayrshire and Arran is proved by NHS 24. This service takes emergency calls for the practice from 5:30pm until 8:00am the following morning, throughout weekends and on some public holidays. Please note that all calls made to this service are recorded. Those telephoning the surgery will find the number for NHS 24 recorded on the practice answering machine.
Please call NHS24 – 111
- This service is for emergencies
- It should not be used instead of a day time appointment
- All calls are monitored and will be reviewed by our Doctors
- Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day
- Please do not telephone NHS 24 out of hours for prescriptions and results, as they are only available during normal surgery hours.
A receptionist in the emergency call centre will answer your call and either:
- Arrange advice from a doctor or nurse
- Invite you to attend the centre to be seen by a doctor
- Arrange a home visit if you are too ill to visit the centre.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Mental health crisis or emergency ?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.